Restaurant · Case study
Restaurant ordering and kitchen workflow
Digital ordering with kitchen display workflow and branch KPIs for multi-location hospitality operators.
Business challenge
Peak-hour errors from verbal handoffs and delayed kitchen updates hurt ticket times and margins. Operators lacked branch-level visibility into order exceptions.
Solution architecture
Customer-facing ordering surface, kitchen display queue synced in real time, branch manager reporting, and optional payment/delivery integrations. Mobile-ready stack for floor staff with cloud backend.
Technologies used
- React Native
- Node.js
- PostgreSQL
- Cloud
Business impact
- Fewer misrouted orders during peak service
- Kitchen and floor share the same live queue
- Branch KPIs visible to operators without end-of-day spreadsheets
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